Answer the following questions comprehensively. 1. How would you use Customer Jo

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Answer the following questions comprehensively.
1. How would you use Customer Journey Map (CJM) to identify and prioritize digital adaption?
2. Do you see Service Development BluePrint (SDBP) being useful for all industry or does it have its limitations?
3. Do you think your business should define and monitor Customer Journey Map and its key numbers? What would happen if you don’t?

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